CUSTOMER SATISFACTION

ISO9001:2000- SIGNIFICANT CHANGES
REQUIRED BY DECEMBER 2003!

·          Process orientation

·          Customer focus and satisfaction

PROCESS ORIENTATION

If you already hold ISO9001:1994 registration, your existing documentation structure is most likely arranged by requirement element.  You will need to rearrange and redesign your documentation structure by key process.  The best tool to properly depict your key processes is Process Mapping. 

From ISO9001:2000- “The organization shall - identify the processes needed for the quality management system and their application throughout the organization, determine the sequence and interaction of these processes.” 

Reed Design can help you to map you key business processes to meet the requirements of the new ISO standard.  Not only will this depict your process, but will identify process disconnects and problems.  This practical method involves a hands-on approach that in a short period of time identifies and prioritizes improvement opportunities. 

CUSTOMER SATISFACTION

Measuring Customer Satisfaction can be a daunting task.  Let Reed Design take on the detail and allow yourself the time to use the data for improvements to help your bottom line.  Reed Design can design and help you implement a Customer satisfaction process that puts the data in a format that can be easily understood and used. 

There are no one size fits all programs at Reed Design, each is customized to your business needs; maximize Customer satisfaction and loyalty, plan effective reporting, know if you are getting better.

From ISO9001:2000- “As one of the measurements of the performance of the quality management system the organization shall monitor information relating to customer perception as to whether the organization has met customer requirements.  The methods for obtaining and using this information shall be determined.”

To view a sample presentation, click below